We are a resale marketplace, not a box office or venue. Ticket prices may be below or above face value.
Terms of Use
Last Updated: March 25, 2026
PLEASE CAREFULLY READ THESE TERMS OF USE (“TERMS”) CAREFULLY.
THESE TERMS INCLUDE A WAIVER OF JURY TRIALS, A CLASS ACTION WAIVER AND A BINDING ARBITRATION AGREEMENT, INCLUDING MASS ARBITRATION PROCEDURES, TO RESOLVE DISPUTES. ACCORDINGLY, UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT, THESE TERMS LIMIT THE REMEDIES THAT MAY BE AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. PLEASE CAREFULLY REVIEW THE SECTION TITLED "DISPUTE RESOLUTION" FOR MORE INFORMATION.
Your Acceptance of These Terms of Use
Please read these Terms carefully. The Terms govern the use of the website at https://www.events365.com/ and all other websites and/or mobile applications provided by Victory Live, Inc. (collectively, “Company” or, as applicable, “we, “us,” “our”) on which a link to the Terms are displayed (such website(s) and/or application(s), collectively, the “Site”). The Terms apply to all users visiting and/or using the Site and/or any services, products and/or resources available or enabled via the Site (each a “Service” and collectively, the “Services”).
The Terms expressly incorporate our Privacy Policy (available for viewing in the “Privacy Policy” link at the bottom of the home page of the Site).
The Terms constitute a binding legal agreement between you and Company. By using the Site and/or the Services, you agree to the Terms. If you do not agree to the Terms, then you should not use the Site or the Services.
All references to “you” or “your,” as applicable, mean the person who accesses or uses the Site in any manner, and each of your heirs, assigns, and successors. If you use the Site on behalf of an entity, organization, or company, then you represent and warrant that you have the authority to bind that entity to the Terms; and your acceptance of the Terms will be deemed an acceptance by that entity, and all references to “you” and “your” herein shall refer to that entity.
Your use of, and participation in, certain Services may be subject to additional terms (“Supplemental Terms”) and such Supplemental Terms will either be listed in the Terms or will be presented to you for your acceptance when you sign up to use the applicable supplemental Service. If the Terms are inconsistent with the Supplemental Terms, the Supplemental Terms shall control with respect to such Service. The Terms and any applicable Supplemental Terms are referred to herein as the “Terms.”
PLEASE NOTE THAT THE TERMS ARE SUBJECT TO CHANGE BY COMPANY IN ITS SOLE DISCRETION AT ANY TIME. If you do not agree to any change(s) after receiving a notice of such change(s), you should stop using the Site and/or the Services. Otherwise, your continued use of the Site and/or the Services constitutes your acceptance of such change(s). PLEASE REGULARLY CHECK THE SITE TO VIEW THE THEN-CURRENT TERMS.
Buying Tickets on the Site
Ticket Marketplace. The Site includes an online ticket resale marketplace that enables users of the Site to buy tickets and other items related to live events (each such ticket and/or other related item, a “Ticket”). As a ticket resale marketplace, the Site acts as an intermediary between ticket buyers and ticket resellers. The buyer of a Ticket is sometimes referred to in these Terms as a “Buyer.” The reseller of a Ticket is sometimes referred to in these Terms as a “Seller.” For clarity, prices for Tickets listed on the Site may be at, above or below face value; and unless otherwise specified, the Sellers have not provided face value per Ticket.
- No Endorsement. Unless otherwise expressly stated on the Site, the display of Tickets on the Site does not in any way imply, suggest or constitute an endorsement by us of those Tickets or the events they relate to, or any sponsorship of us by the promoters of those events, or any other affiliation between those event promoters and us.
- Ticket Prices. Sellers set the Ticket prices listed on the Site, which may be at, above or below the original or “face value” price of the Ticket. All prices for Tickets are in United States Dollars.
- Your Obligations as a Ticket Buyer. As a Buyer, you are solely responsible for completing all transactions in connection with your purchase of Tickets, including the payment of the purchase price and all applicable fees. By committing to purchase a Ticket, you are entering into a binding contract with the Seller to purchase the applicable Ticket. You cannot change or cancel Ticket orders after the sale is complete.
- Final Sale. ALL SALES ARE FINAL. Except in the case of event cancellations (as provided in f. below), Buyer will have no right to any refunds, exchanges, credits, cancellations or returns.
- Event Cancellations. If you purchase Tickets for an event that is cancelled, then you will be entitled to a refund (less any delivery charges if the Tickets have already been delivered).
- Postponed or Rescheduled Events. If you purchase Tickets for an event that is postponed or rescheduled (i.e., if the Tickets remain valid for entry), you will not be entitled to a refund.
- Additional Terms: All transactions relating to your purchase of Tickets on the Site are subject to the following:
Agreement to Supply Complete and Accurate Information. You agree to supply all applicable information necessary to complete your order and arrange for delivery of Tickets, including, but not limited to, email address and physical address (if applicable). You will be responsible for any errors made when providing such information, and understand that such errors may result in (A) delays in processing the order or delivering the Tickets or (B) cancellation of order.
Special Conditions on Tickets. The listings for certain Tickets may include notes to disclose special conditions associated with those Tickets to anyone browsing those listings prior to purchase. These notes may indicate specific conditions relating to seat location such as obstructed view, partial view, limited view, side view, behind the orchestra, mezzanine, behind the stage, etc. These notes may also include age restrictions. When disclosed in the notes, these conditions shall be deemed to be known by the Buyer prior to purchase, and are not grounds for any refund or exchange.
Ticket Limits. You will be subject to any applicable limits on the number of Tickets that a single customer may purchase. You will be advised of any such limits during the purchase process, or by a system limitation on the number of Tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions via the Service may be totaled to ensure that any applicable limits are not exceeded. Each account on the Site must be linked to a unique individual, and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits for a particular event, Company may cancel, without notice, any or all Ticket purchase transactions made by you for such event and return the Tickets to Company, in addition to prohibiting your Ticket purchasing abilities for the event.
Prohibition on Use of Ticket Bot Technology. You may not attempt to conceal your identity by using multiple Internet Protocol addresses or email addresses, or by any other means, to conduct Ticket transactions on the Site. You may not use ticket bot technology to search for, reserve, or purchase Tickets through the Site. For the avoidance of doubt, this specifically prohibits you from using automated ticket purchasing software on the Site, and prohibits you from circumventing any security measure, access control system, or other technological control or measure on the Site that is used to enforce posted event Ticket purchasing limits or to maintain the integrity of posted online Ticket purchasing order rules.
Original Ticket Price. We may provide the original ticket price for a Ticket being sold on the Site prior to purchase, in accordance with applicable law. As a Buyer, you acknowledge and understand that (A) we can only provide the original price if we have access to the information, and (B) in the event we receive this information from a third party, we do not independently verify the truthfulness or accuracy of such information.
Order Confirmation by Seller. All orders for Tickets placed via the Site are subject to confirmation by the Seller.
Comparable or Better Tickets. If a Buyer orders Tickets for seat locations that are no longer available at the price or in the quantity specified at the time the order is received, the Seller may fill the order with comparable or better seat locations, if available at the same price. If no “comparable or better” seat locations are available at the same price, then either (A) the Buyer’s credit card will not be charged in the first instance or (B) the entire transaction amount will be refunded to the Buyer (if the credit card was charged); and in either case, the Buyer will be notified that the purchase request has been rejected.
Ticket Availability / Speculative Selling. Company does not guarantee that every Ticket listed on the Site is available for purchase and delivery. Without limiting the foregoing, some Sellers may offer Tickets for sale, even though they may not own them or have them in their possession at the time the Tickets are listed for sale or sold via the Site. If you purchase Tickets and the Seller is unable to deliver those Tickets to you in advance of the applicable event, then the Seller will either provide you with comparable or better Tickets (see subsection vii. above) or issue a full refund to you(via your payment method on file)..
Transferability of Tickets. Tickets may (or may not) be transferable. In certain cases, the transferability of Tickets may be indicated in the ticket listing on the Site and/or on the Tickets themselves and/or on the confirmation page or email issued upon completion of your purchase.
Event Listing Information. Company does not guarantee the accuracy of event-related information on the Site, including, without limitation, information with respect to event name, event location or venue, event start time, or event date. Event start times are subject to change without notice. Changes relating to an event (including, without limitation, location or venue, start time, date, performer list, performance type, length of event, and amenities included in a ticket package) may be made at the discretion of the parties responsible for the event. Buyer understands that all such parties are unaffiliated with Company; and Company has no control over, and shall have no liability for, any such event-related changes. For clarity, Buyer shall not be entitled to any refunds, exchanges, credits, cancellations or returns in connection with any such event-related changes.
Compliance with Venue Rules and Policies. Buyer agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. If Buyer or its invitees are ejected from the event or denied entry for failure to abide by the venue's rules and policies, Buyer shall be subject to all applicable fines and legal or other expenses associated with the ejection. In addition, Buyer shall not be entitled to any refunds, exchanges, credits, cancellations or returns in such circumstance. Further, Buyer will indemnify and hold harmless Company and the Seller for any and all losses, costs, liabilities, expenses and damages (including reasonable attorneys’ fees and disbursements) arising out of such ejection, denial of entry, and/or failure to follow venue rules.
Purchase Price / Fees and Charges / Taxes
Buyer will pay the Purchase Price, as well as any applicable service fees, delivery charges, credit card surcharges and taxes for all Tickets purchased via the Site.
Purchase Price. The purchase price of each Ticket purchased by Buyer on the Site shall be the price of such Ticket as listed on the Site.
Service Fees and Delivery Charges. Company and/or Seller may charge a Service Fee and/or Delivery Charge in respect of each order, to cover their costs and labor associated with ticket operations, fulfillment and delivery, and customer service, subject always to applicable laws.
Taxes. If required pursuant to applicable law, Buyer will also be required to any and all sales and/or use excise taxes due in connection with the sale of Tickets via the Site.
Payment
Buyer-Designated Payment Card. As a condition of establishing an account on and/or purchasing Tickets via the Site, you must provide Company with a valid credit card or debit card (Visa, MasterCard, or any other issuer accepted by us) (a “Buyer-Designated Payment Card”), including all associated and requisite payment information (e.g., card number, name on card, expiration date, CVV, billing ZIP, etc.). You agree to notify Company immediately of any change in any applicable and requisite information related to a Buyer-Designated Payment Card.
Authorization to Charge. The Buyer-Designated Payment Card will be used to pay all amounts payable by Buyer in connection with Buyer’s Ticket purchases via the Site. Without limiting the foregoing, by providing Company with a Buyer-Designated Payment Card and placing an order for Tickets via the Site, you agree (as a Buyer) that Company and/or Seller shall be authorized to charge the Buyer-Designated Card for all amounts due immediately upon placement of each order, without any additional notice to or consent from you.
Disputed Charges. By placing an order, (i) you acknowledge that sales are subject to Company’s final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Company does not offer “buyer’s remorse” refunds; and (iii) you authorize Company to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. You will not seek a “chargeback” from a payment card issuer directly on legitimate charges (i.e., where Company’s refusal to refund or credit a ticket purchase conformed to these posted sale terms). If you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, then Company will have the right to (x) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings, (y) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and (z) prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Company may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute.
International Orders. Orders for Tickets place from outside the United States may be subject to delayed processing and/or delivery. Any Buyer placing an order on the Site from outside the United States may wish to contact their credit card company or financial institution prior to placing the order, to prevent unnecessary delays or holds. Neither Company nor Seller shall be responsible for delays, holds, or any extra fees associated with placing an order for Tickets from outside the United States.
Fraud Precaution. To protect Buyer from fraud, Buyer may be required to provide additional proof of identify on any order. Proof of identity may include, without limitation, a signed credit card authorization and/or photocopies of driver’s license or passport.
Delivery of Tickets
- Ticket Format. Tickets will be delivered to the Buyer in the format designated by the Seller (e.g., digital formats [such as static barcode, rotating barcode, QR code or PDF], physical/hard stock, etc.).
- Delivery of Digital Tickets. For Tickets in a digital format (such as static barcode, rotating barcode, QR code or PDF), Tickets will be delivered to Buyer in the customary digital delivery method used for that digital format (e.g., email, in-app transfer, etc.). Buyer understands and acknowledges that certain Tickets may require Buyer to download and install a third party mobile app (e.g., Ticketmaster mobile app, MLB Ballpark app) in order to receive and access those Tickets.
- Delivery of Physical (Hard Stock) Tickets. For Tickets in physical (hard stock) format, Tickets will be delivered to Buyer via the delivery method selected by Buyer for the applicable order. However, some Tickets may only be available for local pickup or will call. Tickets are generally shipped promptly following the date of purchase; however, the shipment date for some Tickets may occur later (e.g., when Tickets have not yet been made available to the Seller). In most cases, the checkout page on the Site will indicate the estimated ship date for Tickets.
Denied Entry to an Event. If Buyer is denied entry to the venue, and provides written proof from Buyer of such fact (as confirmed in writing by the venue, including Buyer's description of the circumstances of the denied entry) within ten (10) days of the event, then Company will investigate Buyer's claim. If Company, in its reasonable discretion, determines that Buyer was denied entry, then Buyer will receive a refund, as Buyer’s sole remedy, in an amount equal to the total amount paid by Buyer for the Tickets (including the ticket price and any associated fees and shipping charges).
Ownership of the Site and Its Content
The Site and any content embodied in the Site contains proprietary content, information and material that is protected by applicable intellectual property and other laws, including copyright. All content and related intellectual property rights are the sole and exclusive property of Company or its licensor. Except as otherwise provided herein, no content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means without our express prior written permission. All rights not expressly granted by Company in these Terms are expressly reserved.
User Conduct / Rules and Prohibitions
To the extent you provide personal information to Company, you agree that it will be true, accurate, current, and complete and that you will update all personal information as necessary. Please see our Privacy Policy (available for viewing in the “Privacy Policy” section on the home page of the Site) for more information regarding information Company collects, and how we use and share that information.
While using the Site you agree to comply with all applicable laws, rules, and regulations. You further agree that you will not:
Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;
Use any automated system including but not limited to robots, spiders, offline readers, or scrapers to access the Site for any purpose without Company’s prior written approval;
In any manual or automated manner copy copyrighted text, or otherwise misuse or misappropriate information of content on the Site including, but not limited to, for use on a mirrored, competitive, or third-party site;
Take any action that (a) may unreasonably encumber the Site’s infrastructure; (b) interferes or attempts to interfere with the proper working of the Site; (c) bypasses measures that are used to prevent or restrict access to the Site; (d) circumvents, disables, or otherwise interferes with security features of the Site; (e) distributes viruses or any other technologies that may harm the Site or others; or (f) uses the Site in a way that violates any copyrights, trade secrets, or other rights of any third party, including privacy or publicity rights;
Copy, reproduce, distribute, publish, display, perform, transmit, stream, broadcast, use, display, mirror, frame or utilize framing techniques to enclose the Site, or any portion thereof, unless and solely to the extent Company makes available the means for embedding any part of the Site;
Alter, modify, create derivative works of, sell, license, or in any way exploit any part of the Site unless expressly permitted by Company;
Violate any applicable law in your use of the Site; or
- Attempt to indirectly undertake any of the foregoing.
Your license to use the Site as provided in these Terms shall automatically terminate if you violate any of these restrictions; and in such event, Company may terminate your license and access to the Site at any time. We further reserve all rights and remedies available to us.
Communications
We may send you emails (including promotional emails) concerning products and/or services offered by Company and its affiliates, including as to Tickets that you purchase and/or ticket listings that you browse on the Site. You may opt-out of promotional emails by following the “Unsubscribe” instructions in a promotional email.
Disclaimers
YOUR USE OF THE SITE AND/OR THE SERVICES IS AT YOUR OWN RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS SITE OR ITS CONTENT, OR ANY PRODUCT OR SERVICE AVAILABLE ON OR PROMOTED THROUGH THE SITE. THE SITE AND ALL OF ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY, ITS AFFILIATES, AND THEIR SERVICE PROVIDERS AND LICENSORS DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, ARISING BY STATUTE, CUSTOM, COURSE OF DEALING, COURSE OF PERFORMANCE OR IN ANY OTHER WAY, WITH RESPECT TO THE SITE, ITS CONTENT, AND ANY PRODUCTS OR SERVICES AVAILABLE OR PROMOTED THROUGH THE SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, COMPANY, ITS AFFILIATES, AND THEIR SERVICE PROVIDERS AND LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES (A) OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) RELATING TO THE SECURITY OF THIS SITE; (C) THAT THE CONTENT OF THE SITE IS ACCURATE, COMPLETE OR CURRENT; OR (D) THAT THE SITE OWNER WILL OPERATE SECURELY OR WITHOUT INTERRUPTION OR ERROR.
WE DO NOT REPRESENT OR WARRANT THAT THE SITE, ITS SERVERS, OR ANY TRANSMISSIONS SENT FROM US OR THROUGH THE SITE WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES).
WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MIS-DELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT THAT COMPANY AND ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS PARAGRAPH 9.
APPLICABLE LAW MAY NOT ALLOW THE DISCLAIMER OR LIMITATION OF CERTAIN WARRANTIES, SO ALL OR PART OF THIS SECTION MAY NOT APPLY TO YOU.
Limitation of Liability
NOTWITHSTANDING ANYTHING TO THE CONTRARY EXPRESSED OR IMPLIED HEREIN:
COMPANY IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN THE CONTENT AVAILABLE ON THE SITE OR IN THE PROVISION OF THE SERVICES, OR FOR DAMAGES ARISING FROM THE USE OR PERFORMANCE OF THE SITE AND/OR THE SERVICES.
IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING FOR PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, REPUTATION, USE OR OTHER ECONOMIC ADVANTAGE), WHETHER COMPANY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
COMPANY’S MAXIMUM LIABILITY IN CONNECTION WITH ANY AND ALL CLAIMS WHICH MAY BE ASSERTED BY YOU RELATING TO YOUR USE OF THE SITE AND/OR THE SERVICES SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO COMPANY, IF ANY, IN CONNECTION WITH YOUR USE OF THE SITE AND/OR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOUR CLAIM AROSE, OR (B) $200.
THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM, NATURE OR TYPE OF CLAIM OR CAUSE OF ACTION ASSERTED BY CLIENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, AND SHALL SURVIVE ANY TERMINATION OF THIS AGREEMENT, REGARDLESS OF THE REASON FOR SUCH TERMINATION.
Third-Party Links and Services
The Site may provide information and content provided by third parties and links to third-party websites or resources. We are not responsible for the availability of such external sites or resources, and do not control, endorse, or sponsor and are not responsible or liable for (i) any content, advertising, products, or other materials on or available from such sites or resources, (ii) any errors or omissions in these websites or resources, or (iii) any information handling practices or other business practices of the operators of such sites or resources. You further acknowledge and agree that Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any linked sites or resources. Your interactions with such third parties will be governed by the third parties’ own terms of service and privacy policies, and any other similar terms.
Modification and Discontinuation of the Site
We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently, the Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party in such event.
Dispute Resolution.
PLEASE READ THIS SECTION CAREFULLY. THIS SECTION CONTAINS PROVISIONS FOR THE RESOLUTION OF DISPUTES THROUGH BINDING ARBITRATION (“ARBITRATION AGREEMENT”). THIS SECTION ALSO CONTAINS A WAIVER OF JURY TRIAL, A CLASS ACTION WAIVER, AND MASS ARBITRATION PROCEDURES.
Agreement to Arbitrate. To the fullest extent permissible by law, with the exception of disputes pertaining to Company’s intellectual property rights and certain statutory claims that, pursuant to law, are not arbitrable, anydispute of any kind between you and us arising out of or relating to these Terms or your use of the Site or the Services that cannot be resolved informally (a “Dispute”) shall be resolved by binding arbitration pursuant to these exclusive dispute resolution procedures (the “Arbitration Agreement”), except that either you or we may assert claims in small claims court. Binding arbitration means that an arbitrator, and not any federal, state, or local court or agency, will have exclusive authority to hear and resolve all such claims and disputes.
Right to Opt-Out: You have the right to opt out of and not be bound by the Arbitration Agreement by sending written notice, signed by you, of your decision to opt out to legal@victorylive.com or by mail to Victory Live, Inc., Attn: Legal, 3060 Peachtree Rd. NW, Suite 1625, Atlanta, GA 30305 (the “Notice Address”). The notice must be sent within 30 days of the date posted at the top of these Terms or your first use of the Services, whichever is later; otherwise, you shall be bound to arbitrate disputes in accordance with the terms of the Arbitration Agreement. If you opt out of the Arbitration Agreement, then neither you nor Company will be bound by the Arbitration Agreement with respect to Disputes between you and Company; and you and Company may seek to have those Disputes adjudicated in a trial by judge, as permitted by applicable law. For clarity, if you opt out of the Arbitration Agreement, you will not be opting out of any other provisions of these Terms (including, without limitation, the waiver of jury trial and class action waiver); and you agree to be bound by all other provisions of these Terms, which shall remain in effect, as permitted by applicable law.
Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written claim notice ("Claim Notice") that includes all of the following information: (1) your name, telephone number, mailing address, and email address where you can be reached; (2) the name, telephone number, mailing address, and e-mail address of your counsel, if any; (3) a description of the nature or basis of the Dispute; and (4) the specific relief sought. Claim Notices to Company shall be sent to the Notice Address. For any claim or dispute that we initiate, we will send a Claim Notice to the email address associated with your use of the Site or Services.
The Claim Notice must be provided on an individualized basis. You and Company agree to personally meet and confer, via telephone or videoconference, to attempt to resolve the Dispute. If either party is represented by counsel, that party’s counsel may participate in the conference, but the party shall also personally attend the conference, unless the party receiving the Claim Notice states in writing that the other party is not required to personally attend. If the Dispute is not resolved within thirty (30) days after the telephone or videoconference occurs, you and Company agree to resolve any remaining Dispute through further informal discussions or one of the formal dispute resolution provisions below.
The Notice Requirement and Informal Dispute Resolution procedure in this Section is a prerequisite and condition precedent to commencing any formal dispute resolution proceeding, unless exempted by law. The parties agree that any relevant limitations period and filing fees or other deadlines will be tolled while the parties engage in this informal dispute resolution procedure. Notwithstanding anything to the contrary in this Arbitration Agreement, a court of competent jurisdiction shall have authority to enjoin the filing or prosecution of a lawsuit or arbitration if these requirements have not been met.
Arbitration and Mass Arbitration Procedures and Rules. Arbitration will be administered by JAMS Mediation, Arbitration, and ADR Services (“JAMS”), in accordance with the JAMS Streamlined Arbitration Rules and Procedures and, if 15 or more similar claims are filed by claimants represented by the same counsel or counsel acting in coordination, the JAMS Mass Arbitration Procedures & Guidelines (collectively, “JAMS Rules”); provided that in the event of a conflict between the JAMS Rules and these Terms, these Terms will be controlling. The JAMS Rules are available at https://www.jamsadr.com. The arbitration shall be conducted by a single, neutral arbitrator. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Each party shall bear its own costs (including attorneys’ fees) and disbursements arising out of the arbitration. Unless otherwise agreed, all arbitration proceedings shall be held in English.
Time Limits. To the fullest extent permitted under applicable law, if you or Company pursues arbitration, the arbitration demand must be filed within one (1) year of the date the claim accrued.
Authority of Arbitrator. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Company.
Governing Law: The Federal Arbitration Act (“FAA”) governs this Arbitration Agreement in all respects. State arbitration laws do not govern in any respect. Further, you and Company each agree that these Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. To the extent state law applies, these Terms and any Disputes arising out of or related to your use of the Services shall be governed by the laws of the State of Georgia without respect to conflict of law principles.
Venue and Jurisdiction if Arbitration Agreement Unenforceable or Invalid. If the agreement to arbitrate is held to be unenforceable or invalid for any reason, any litigation against Company shall be commenced only in a federal or state court located within Fulton County, Georgia; and you and Company each consent to the jurisdiction of those courts for such purposes. In any event, the waiver of jury trial and the class action waiver set forth below will continue to apply to the fullest extent permitted by law.
Waiver of Jury Trial. EACH OF YOU AND COMPANY HEREBY IRREVOCABLY WAIVE ALL RIGHTS TO A TRIAL BY JURY TO RESOLVE DISPUTES OR CLAIMS BETWEEN THEM, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Class Action Waiver. YOU AND COMPANY ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS AND DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS AND/OR YOUR USE OF THE SITE AND/OR THE SERVICES WILL BE HANDLED ON AN INDIVIDUAL BASIS, AND NOT ON A CLASS, CONSOLIDATED OR JOINT BASIS. WITHOUT LIMITING THE FOREGOING, EACH OF YOU AND COMPANY HEREBY IRREVOCABLY WAIVE ALL RIGHTS TO FILE, PURSUE OR SEEK TO RESOLVE DISPUTES OR CLAIMS VIA CLASS ACTION, OR CLASS OR REPRESENTATIVE ARBITRATION TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
If there is a final judicial determination that applicable law precludes enforcement of any portion of the foregoing wavier as to a particular claim or remedy, then that claim or remedy (and only that claim or remedy) shall be severed from the arbitration and may be brought in court and not in arbitration. The parties agree, however, that any adjudication of claims or remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies.
j. Confidentiality as to Arbitration. All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce these Terms (including this Arbitration Agreement) to enforce an arbitration award, or to seek injunctive or equitable relief.
k. Survival of Agreement. This Arbitration Agreement will survive the termination of these Terms and/or your relationship with Company.
l. Emergency Equitable Relief. Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
Indemnity
You are responsible for your use of the Site and/or the Services, and you agree to defend (at Company’s option), indemnify, and hold harmless Company and its officers, directors, employees, contractors, consultants, affiliates, investors, service providers, business partners, subsidiaries and agents (collectively, the “Company Parties”) from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your violation of any of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation.
Company reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations) and you agree to cooperate with our defense of that claim. If the defense or settlement is assumed by you, Company may at any time thereafter elect to take over control of the defense and settlement of the claim. You must not settle any claim without Company’s prior written consent.
Release
You hereby release the Company Parties and their successors from any and all claims, demands, losses, damages, rights, and actions of any kind, including for personal injury, death or property damage, that are either directly or indirectly related to or arise from your use of the Site and/or the Services, including, without limitation, in connection with the purchase, sale, advertising, marketing, promotion or use of any Tickets via the Site or the Services, or any third party information or content on the Site.
If you are a California resident, you hereby waive California Civil Code Section 1542, which states, "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."
The foregoing release does not apply to any claims, demands, losses, damages, rights, or actions of any kind for any unconscionable commercial practice by any of the Company Parties or for any such party's fraud, willful misconduct, or violation of applicable law in connection with the Services.
Feedback
If you send us any feedback or suggestions regarding the Site or our services, you grant to Company and our affiliates an unlimited, irrevocable, perpetual, sublicensable, royalty-free license to use or share any such feedback or suggestions for any purpose without any obligation or compensation to you or any other party.
Modification of these Terms
We reserve the right to update or modify the Terms at any time without prior notice, and such changes will be effective immediately upon being posted through the Site, except as set forth below. Your use of the Site and/or the Services following any such change constitutes your agreement to be bound by the modified Terms.
Disputes arising under these Terms will be resolved in accordance with the version of the Terms in place at the time the dispute arose. We encourage you to review these Terms frequently to stay informed of the latest modifications.
General
No Other Third-Party Beneficiaries: You agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to these Terms.
No Agency. No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by these Terms or your use of the Site and/or the Services.
Entire Agreement: These Terms, together with the Privacy Policy and any other legal notices or additional terms and conditions or policies published by Company on the Site, shall constitute the entire agreement between you and Company concerning the Site. If any provision of the Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect.
Assignment. We may assign or transfer our rights and obligations under these Terms at any time in our sole discretion. You may not assign or transfer these Terms, or any of its rights or obligations, without our prior written consent, which we can refuse in our sole discretion.
Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Company’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
1-Year Objection Period: Unless otherwise prohibited by appliable law, any claim or cause of action you may wish to assert arising out of or related to the Site must be asserted with specificity within one (1) year after the claim or cause of action accrues. Otherwise, such claim or cause of action shall be deemed permanently barred.
Contact Us
If you have questions about these Terms or the Site, please contact us by email at support@events365com.
THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS HAVE BEEN ESTABLISHED BY FIFA AND ARE APPLICABLE TO FIFA WORLD CUP 2025Ä:
By using your ticket(s) to access a FIFA World Cup 2026ä match, you agree to comply with the following terms and conditions and code of conduct imposed by FIFA as the event organizer:
Any breach of these terms and conditions by you, or any person you hold a ticket on behalf of, may lead to cancellation of your ticket(s) by FIFA.

Contacts:
Phone: 972-445-9064
Email: ordersupport@ticketfulfillmentgroup.com
Hours: Mon - Sun, 9:30am - 10pm ET





